Privacy Policy for Coastal Current
At Coastal Current, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose the personal information you provide to us when you use our services, including guided coastal tours, harbor cruises, kayaking rentals, paddleboard lessons, wildlife viewing excursions, custom travel packages, event charters, and eco-tourism initiatives.
1. Information We Collect
We collect various types of personal information to provide and improve our services.
1.1 Personal Information You Provide Directly To Us
When you book a tour, rent equipment, sign up for lessons, or contact us, you may provide us with:
- Contact details: Your name, email address, phone number, and postal address.
- Booking and service details: Information related to your bookings, tour preferences, group size, and any special requests or requirements.
- Payment information: While we process payments through secure third-party processors, limited payment-related information (e.g., confirmation of payment) may be collected. We do not directly store full credit card details on our servers.
- Health information: Any relevant health information or medical conditions that may affect your participation in our activities (e.g., allergies, mobility issues), to ensure your safety and well-being.
- Communications: Records of your interactions with us, including inquiries and feedback.
1.2 Information We Collect Automatically
When you visit our online platform, we may automatically collect certain information about your device and usage:
- Technical data: IP address, browser type, operating system, referring URLs, and device identifiers.
- Usage data: Pages viewed, time spent on our site, links clicked, and other interaction data.
- Location data: General location data derived from your IP address.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and managing services: To process your bookings, arrange tours and rentals, provide lessons, and manage your participation in our activities.
- Communication: To send you booking confirmations, updates about your services, safety information, and respond to your inquiries.
- Safety and well-being: To ensure your safety during activities, especially when you provide health-related information.
- Service improvement: To understand how our services are used, gather feedback, and enhance the quality and range of our offerings.
- Marketing and promotions: With your consent, to send you information about new tours, special offers, and eco-tourism initiatives that may be of interest to you.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To protect our services and users from fraud and unauthorized access.
3. Sharing Your Information
We may share your personal information with third parties only in the following circumstances:
- Service providers: With trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, booking platforms, and IT support. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
- Legal requirements: If required by law, court order, or governmental regulation, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With your consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information, subject to certain exceptions.
- Objection: The right to object to the processing of your personal information in certain circumstances.
- Withdraw consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coastal Current
1870 Seaview Drive, Suite 300
Victoria, British Columbia, V8V 2Y3
Canada